Skip to content
Dream big. Build it with CW Creative Hub.

Refund Policy

Last updated: July 20, 2026

CW Creative Hub sells downloadable software, digital products, setup services, customization services, and optional managed services.

Because digital products can be downloaded and used immediately, refund eligibility depends on the type of purchase and the circumstances.

Digital themes, plugins, and applications

A refund may be considered when:

  • The product cannot be downloaded because of a verified CW Creative Hub delivery problem
  • The product contains a material defect that prevents its primary advertised function
  • CW Creative Hub is unable to provide a reasonable fix, replacement, or workaround
  • The customer was charged more than once for the same order
  • A purchase was made through a verified unauthorized transaction

A refund normally will not be provided because:

  • The customer changed their mind
  • The customer no longer needs the product
  • The customer purchased the wrong product without reviewing its description
  • The customer’s hosting, device, WordPress installation, or third-party software is incompatible
  • The customer expected an unadvertised feature
  • The customer cannot use the product due to lack of technical knowledge
  • The customer modified the product or used unsupported code
  • The product was purchased for testing and then used in production
  • A license or downloadable ZIP has already been issued and the product works as described

Submit digital-product refund requests within 14 days of purchase.

Setup, installation, and customization services

Service fees cover reserved time and completed work.

Before work begins, a service may be refundable less any non-refundable processing fee stated at checkout.

After work begins:

  • Completed work is non-refundable
  • Time already spent is non-refundable
  • Approved third-party costs are non-refundable
  • Any unused prepaid amount may be reviewed for a partial refund

A request changing the original scope may require a new quote.

Two small features or customizations

The “2 Small Features or Customizations” service covers only requests approved as small in scope before work begins.

If a request is larger than the purchased service allows, the customer may:

  • Replace it with a qualifying smaller request
  • Approve an additional quote
  • Request cancellation before work begins

Managed services and subscriptions

Unless required otherwise by law:

  • Monthly service charges already paid are non-refundable
  • Cancellation stops future renewals
  • Customers retain access through the end of the paid billing period unless service is suspended for policy violations
  • Setup, migration, domain, premium-license, and third-party fees are non-refundable

Refund process

Send requests to: billing@hub.arenacity.online

with:

  • Customer name
  • Order number
  • Product or service name
  • Reason for the request
  • Relevant screenshots or error details

Approved refunds are returned through the original payment method. Processing time depends on the payment provider and financial institution.

Nothing in this policy removes rights that cannot legally be waived.