Last updated: July 20, 2026
For a full list of our policies visit: Policies
CW Creative Hub respects your privacy and collects only information reasonably needed to operate the website, process orders, provide support, deliver products, administer licenses, and provide purchased services.
Information we may collect
We may collect:
- Name
- Email address
- Billing information
- Company or brand name
- Order and transaction details
- Account username
- Website or licensed-domain information
- Product downloads and license records
- Support communications
- Setup-request information
- Uploaded logos or reference files
- IP address, browser, and basic device information
- Security, fraud-prevention, and access logs
- Subscription and service-status information
Payment-card information is generally processed by the selected payment provider and is not stored directly by CW Creative Hub unless specifically stated.
How information is used
Information may be used to:
- Process purchases and payments
- Deliver downloads
- Create and administer customer accounts
- Issue and verify licenses
- Provide updates and support
- Perform setup or customization services
- Maintain managed websites
- Prevent fraud, abuse, and security threats
- Send transactional emails
- Maintain tax and accounting records
- Improve products and services
- Comply with legal obligations
Marketing email will be sent only where permitted and can be unsubscribed from.
Cookies and similar technologies
The website may use cookies for:
- Login sessions
- Shopping carts
- Checkout
- Account preferences
- Security
- Analytics
- Embedded services
Disabling essential cookies may prevent checkout, account, or membership features from working correctly.
Third-party providers
Information may be processed by service providers used for:
- Payment processing
- Website hosting
- Email delivery
- Backups
- Security monitoring
- Analytics
- Cloud storage
- Customer support
- Tax or accounting services
These providers receive only the information reasonably necessary to perform their services.
License and domain information
Licensed products may record a product ID, license identifier, authorized domain, entitlement status, version, or expiration information.
Offline licenses may store signed license information locally on the customer’s website. Managed or online verification features may communicate limited license information to CW Creative Hub when expressly enabled.
Setup and support files
Files submitted for setup or support are used only for the requested service unless permission is given for another use.
Do not submit:
- Passwords through ordinary forms
- Payment-card information
- Private signing keys
- Government identification
- Unnecessary sensitive personal data
Data retention
Information is retained only as reasonably necessary for:
- Active accounts and services
- Product and license records
- Support history
- Legal, tax, fraud-prevention, and accounting obligations
Some transaction records may need to be retained after an account is closed.
Data security
Reasonable administrative and technical safeguards are used. No internet transmission or storage method can be guaranteed completely secure.
Customers are responsible for protecting their own account credentials and notifying CW Creative Hub promptly of suspected unauthorized access.
Your choices
Depending on applicable law, you may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of information that is no longer legally required
- A copy of certain information
- Withdrawal from marketing communications
Requests may be sent to support@hub.arenacity.online
Identity verification may be required before fulfilling a request.
Children
CW Creative Hub products and sales services are not directed to children under 13. Do not knowingly submit a child’s personal information without appropriate legal authority and parental consent.